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Read about our terms and conditions

Last updated: 9th July 2024

LEON CLUB APP TERMS AND CONDITIONS

LEON RESTAURANTS LIMITED. Version [1]. Last updated [30 May 2024].

1 Information about us

1.1 Who we are. We are Leon Restaurants Limited, a company registered in England and Wales ("we", "us", "our" or "LEON"). Our company registration number is 05018441 and our registered office is at Asda House, Great Wilson Street, Leeds, England, LS11 5AD. Our registered VAT number is 135 5797 83.

1.2 How to contact us. You can contact our Guest Happiness Team at guesthappiness@leon.co or by writing to us at LEON Guest Happiness Team, 27 Copperfield Street, London SE1 0EN.

1.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.4 You can find everything you need to know about us, Leon Restaurants Limited, and our products, on our LEON Club app (the “App”) before you order. We also email key information to you after you place an order with us or sign up for our services.

1.5 Further information about us and our products and services is available on our website located at https://www.leon.co (“Website”), or (if not available on the Website) from our Guest Happiness Team at the above address.

2 What these terms cover

2.1 These terms set out the terms and conditions on which we supply the App to you. Please read these terms carefully before you use the App. By registering for an account with us on our App or Website and clicking the "Create Account" button, you enter into a contract with us to use our App on these terms. If you do not agree to these terms, do not create an account and do not use the App.

2.2 By registering for an account with us, you are signing up to the LEON Club App Loyalty scheme. Please see the LEON Club App Loyalty Scheme Terms and Conditions for more details on the terms and conditions on which we supply the LEON Club App Loyalty scheme to you.

2.3 These terms and conditions do not cover the supply of the LEON Club Newsletter to you. Please see our Website here for more details about the LEON Club Newsletter.

2.4 Please note that the services available on our App are not available at certain excluded restaurants. Please see the relevant terms and conditions for the services you require for more details (see clause 4 below).

3 Why you should read these terms and what you are agreeing to

App or the Website.

3.3 If you think that there is a mistake in these terms, or if you have any queries, please contact our Guest Happiness Team (please see clause 1.2 for our contact details).

3.4 You may print, download and/or store a copy of these terms.

4 Other terms which may apply

4.1 Depending on the types of products and services you order from us via the App, other terms and conditions may apply to you:

(a) if you order products from us via the App or Website: please see the LEON Club Sale of Products Terms and Conditions;

(b) if you subscribe to LEON Club Roast Rewards: please see the LEON Club Roast Rewards Terms and Conditions; and

(c) for more information on the terms on which we supply the LEON Club App Loyalty scheme to you: please see the LEON Club App Loyalty Scheme Terms and Conditions.

5 Using our App

5.1 We license you to use:

(a) the App (latest version) and any updates or supplements to it; and

(b) the service you connect to via the App and the content we provide to you through it, as permitted in these terms.

5.2 The ways in which you can use the App may also be controlled by the App Store's or Google Play's rules and policies [Apple Policies , Google Play Policies] and the App Store's or Google Play's rules and policies (as applicable) will apply instead of these terms where there are differences between the two.

5.3 This App requires a mobile device with a minimum of 85MB of memory and the iOS or Android operating system latest or up to two previous versions.

5.4 We are giving you personally the right to use the App. You must not transfer the App to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it. If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

5.5 In return for you agreeing to comply with these terms, you may:

(a) download or stream a copy of the App onto one personal mobile device and view, use and display the App on such device for your personal purposes only; and

(b) receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.

5.6 The App is provided for general information purposes only. It does not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App. Although we make reasonable efforts to update the information provided by the App, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

5.7 Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App.

5.8 Check that the App is suitable for you. The App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App meet your requirements.

5.9 If our provision of the App or the services we provide to you on the App is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. As long as we do this, we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us using the contact details set out in clause 1.2.

5.10 You may only use our App if you are based in England. We make no representation that the App or services we provide to you through the App are appropriate or available outside of these locations. If you use the App from other locations, you are responsible for compliance with applicable local laws.

6 Registering for a LEON Club Account

6.1 You are required to have a LEON Club App account ("LEON Club Account") with us to use the App and the services we provide to you via the App. To register for a LEON Club Account, you need to provide us with your full name, email address and a password.

6.2 You must be 18 or over to accept these terms and register for a LEON Club Account.

6.3 If you would like to close your LEON Club Account, please contact our Guest Happiness Team (please see clause 1.2 for details) and we will deactivate your LEON Club Account.

6.4 You may only have one LEON Club Account per person.

7 Changes to these App terms

7.1 We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce to the App. We will give you at least 40 days' notice of any change by sending you an email with details of the change.

7.2 If you do not accept the notified changes, you will not be permitted to continue to use the App.

8 Updates to the App

8.1 From time to time, we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates, you may not be able to continue using the App.

8.2 The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you downloaded it.

9 Licence restrictions

9.1 You agree that you will:

(a) not rent, lease, sub-license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person without prior written consent from us;

(b) not copy the App except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

(c) not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, nor permit the App or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms;

(d) not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program ("Permitted Objective"), and provided that the information obtained by you during such activities is:

(i) not disclosed or communicated without our (or the relevant licensor's) prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective;

(ii) not used to create any software that is substantially similar in its expression to the App;

(iii) kept secure; and

(iv) used only for the Permitted Objective; and

(e) comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.

10 Acceptable use restrictions

10.1 You must:

(a) not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App or any operating system;

(b) not infringe our intellectual property rights or those of any third party in relation to your use of the App (to the extent that such use is not licensed by these terms);

(c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App;

(d) not use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

(e) not collect or harvest any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers running any service.

11 Intellectual property rights

11.1 All intellectual property rights in the App throughout the world belong to us (or our licensors) and the rights in the App are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, other than the right to use them in accordance with these terms.

12 We may end our rights to use the App if you break these terms

12.1 We may end your rights to use the App at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

12.2 If we end your rights to use the App:

(a) you must stop all activities authorised by these terms, including your use of the App;

(b) you must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this;

(c) we may delete your LEON Club Account; and

(d) we may remotely access your devices and remove the App from them and cease providing you with access to the services on the App.

13 Our responsibility for loss or damage suffered by you

13.1 We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

(a) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

(b) Caused by a delaying event outside our control. As long as we have told you about the delay and taken steps to reduce the impact of the delay.

(c) Avoidable. A loss you could have avoided by taking reasonable action. By way of example, we are not responsible for the spoiling of any food products (or other perishable products purchased by you) after they have been collected by you or caused by your failure to store them at ambient temperatures and in hygienic conditions. Please note that perishable products sold by us are intended to be eaten at or shortly after the time of collection.

(d) A business loss. We are not liable for business loss. We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.2 We are not responsible for other websites you link to. The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

13.3 When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

14 You have several options for resolving disputes with us

14.1 Our complaints policy. Our Guest Happiness Team (please see clause 1.2 for contact details) will do their best to resolve any problems you have with us or our products.

14.2 Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the Centre for Effective Dispute Resolution through their website at https://www.cedr.com. If you're not satisfied with the outcome, you can still go to court.

14.3 You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

15 Other important terms

15.1 How we use any personal data. How we use the personal data you give us is set out in our Privacy Policy.

15.2 We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

15.3 You can only transfer your contractual rights with us to someone else if we expressly agree in advance to this.

15.4 Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

15.5 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

15.6 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately contact you for not doing something or for doing something you're not allowed to, but that doesn’t mean we can't do it later.


LEON CLUB SALE OF PRODUCTS TERMS AND CONDITIONS

LEON RESTAURANTS LIMITED Version [1]. Last updated [30 May 2024].

1 Information about us

1.1 Who we are. We are Leon Restaurants Limited, a company registered in England and Wales ("we", "us", "our" or "LEON"). Our company registration number is 05018441 and our registered office is at Asda House, Great Wilson Street, Leeds, England, LS11 5AD. Our registered VAT number is 135 5797 83.

1.2 How to contact us. You can contact our Guest Happiness Team at guesthappiness@leon.co or by writing to us at LEON Guest Happiness Team, 27 Copperfield Street, London SE1 0EN.

1.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.4 You can find everything you need to know about us, Leon Restaurants Limited, and our products, on our LEON Club app (the “App”) before you order. We also email key information to you after you place an order with us or sign up for our services.

1.5 Further information about us and our products and services is available on our website located at https://www.leon.co (“Website”), or (if not available on the Website) from our Guest Happiness Team at the above address.

2 What these terms cover

2.1 These terms set out the terms and conditions on which we supply our products to you if you have ordered on the App or on our Website at https://leon.co/smartorder. Please read these terms carefully before you submit an order for products to us on the App or Website. By submitting an order for products on the App or Website at https://leon.co/smartorder, you enter into a contract with us for the sale of those products on these terms. Each order for products you place with us on the App or Website at https://leon.co/smartorder will be subject to a separate contract.

2.2 You are required to have a LEON Club App account ("LEON Club Account") with us to use the App and the services we provide to you via the App, including to place an order for products with us via the App or Website at https://leon.co/smartorder. Please see the LEON Club App Terms and Conditions for more details on the terms and conditions on which we supply the App to you.

3 Why you should read these terms and what you are agreeing to

3.1 These terms (together with our Privacy Policy) tell you who we are, how we will provide products to you, how you and we may change or cancel your order or the products we supply, what to do if there is a problem, and other important information.

3.2 From time to time, we may offer promotional discounts and offers on our products. All promotions are subject to separate terms and conditions which are available to review via the App or the Website.

3.3 If you think that there is a mistake in these terms, or if you have any queries, please contact our Guest Happiness Team (please see clause 1.2 for our contact details).

3.4 You may print, download and/or store a copy of these terms.

4 Other terms which may apply

4.1 Depending on the types of products and services you order from us via the App, other terms and conditions may apply to you:

(a) for more information on the terms on which we supply the App to you: please see the LEON Club App Terms and Conditions;

(b) if you subscribe to LEON Club Roast Rewards: please see the LEON Club Roast Rewards Terms and Conditions; and

(c) for more information on the terms on which we supply the LEON Club App Loyalty scheme to you: please see the LEON Club App Loyalty Scheme Terms and Conditions.

5 Products sold via the App and Website

5.1 The food and drink products we offer for sale via the App and Website at https://leon.co/smartorder are as advertised on the App and Website. We do not sell paper or digital vouchers on the App or Website.

5.2 We may, at any time and without notice, change or withdraw any products which are available on the App or Website. Any changes made by us do not affect your right to receive products which you have ordered and paid for.

5.3 The images of the products on the App and Website or any related marketing or advertising are for illustrative purposes only. Due to the nature of the products, their exact appearance, size and dimensions may vary slightly. Although we have made every effort to display the colours of products accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. The packaging of the products may also vary from those shown on the App or Website.

6 Excluded restaurants

6.1 Please note that the following restaurants are excluded from the App and Website and the products and services we provide to you via the App and Website. You may not order products on the App or Website from any of the following restaurants: Strensham (North & South), Norton Canes, Northampton, Rownhams, Clacket East, Clacket West, Watford Gap, Chester, Magor, Sedgemoor, Liverpool Street Station, Paddington Station, Victoria Station (Concourse Level), Leeds Skelton Lake Services, Leeds Station, Cobham Services and Beaconsfield Services.

6.2 To accrue or redeem loyalty points at King's Cross Station, Euston, Heathrow T2, Cheshire Oaks, Eurotunnel and Stansted (arrivals & departures) you must order on the App, or on the Website at https://leon.co/smartorder. Please see the LEON Club App Loyalty Scheme Terms and Conditions for more details about the terms and conditions on which we supply the LEON Club App Loyalty scheme to you.

7 How to place your order

7.1 If you are placing an order on our App or on the Website at https://leon.co/smartorder, our App and Website (as applicable) will guide you through the steps you need to take to place an order with us. You are required to have a LEON Club Account with us and you will need to log in to your LEON Club Account on the App or Website at https://leon.co/smartorder to place an order.

7.2 As part of the ordering process, you will be asked to select a restaurant and then you will be taken to the menu. To view the list of available restaurants, click the “Order Now” LEON logo in the top left-hand corner of the App screen. Once you have selected a restaurant, you will be asked to select whether you’re eating in or taking away via the option at the top of the main menu. Please note that the price of some products may vary depending on which option is chosen. It is important that you select the correct restaurant location, as you will not be able to change this once the order has been placed.

7.3 You may then choose the products you would like to order by clicking on the respective image, selecting required quantities, and then adding the product to your shopping cart. Please note that the products available may vary depending on the specific restaurant chosen, and certain products are available during certain times of day. The products you have selected will be set out in the shopping cart.

7.4 Once you have added the products to your shopping cart, you may place your order by clicking the “Checkout” button. If you do not have an account with us, you will receive a prompt to set this up. You will be asked to select a target time for your products to be ready. Whilst we will try to ensure your food is prepared by your selected time, unfortunately this cannot be guaranteed (please also see clause 11 below). You confirm your order to us when you click the “Place Order” button.

7.5 Our order process allows you to check and amend any errors before you submit your order to us. Please take the time to read and check your order at each stage of the order process.

7.6 We will assign an order number to your order once it has been submitted to us.

7.7 Due to the nature of the products, we are unable to accept any requests from you to make changes to any orders for products once your order has been submitted. This does not affect your other legal rights as set out in these terms.

8 Collecting your order

8.1 (Kiosk orders) If you have placed an order using a kiosk at one of our restaurants and you have entered your LEON Club Account details as part of the order process (e.g. the email address linked to your LEON Club Account or the LEON Club Account code presented to you on the App), once your order has been completed on the kiosk, your order number will appear on our digital collection screen at the restaurant you selected when placing your order. When it appears on the 'Ready to Collect' column, a member of our team will call your name or your number. Listen out.

8.2 (Click & Collect / App orders) If you have placed an order on the App or Website for Click & Collect, please head to the 'Collect Here' counter where you will see LEON Club signage for your VIP pick-up area. If our team haven't spotted you, give them a quick show of your order number and they'll have your food ready.

8.3 Please make sure you are ready to collect your order at the target time you selected during the order process. We are not responsible if you are late collecting your order.

9 We do not carry out deliveries

9.1 We offer a “Takeaway” and an “Eat In” option. Both of these options require you to visit our restaurant to collect your order at the time selected by you when you placed your order.

9.2 We do not deliver orders. However, we work with a number of third party delivery partners, and if you would like to have your LEON food delivered, you can use their platforms to do this – please see our Website for details. Please note that separate terms and conditions will apply to orders submitted with our third party partners and such orders are excluded from these terms.

10 When we accept your order

10.1 We contact you to confirm we've received your order and we accept it when we supply the product to you.

10.2 If for any reason we are unable to fulfil your order, for example, because a product is unexpectedly out of stock, because the product was mispriced by us or because the restaurant you have ordered from needs to close unexpectedly, we let you know as soon as possible and will refund any sums you have paid. Please contact our Guest Happiness Team (please see clause 1.2 for details) if this happens to request a refund and if you have any questions. We will refund you within 7 working days by the method you used for payment. We don't charge a fee for the refund. Times may be longer, depending on the cardholder's bank.

11 We're not responsible for delays outside our control

11.1 If our supply of a product you have ordered is delayed by an event outside our control, such as shortage of key ingredients or unavoidable delays in our supply chain, we will seek to contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial, or if we are unable to fulfil your order as a result, you can contact our Guest Happiness Team (please see clause 1.2 for contact details) to cancel your order and receive a refund for products you have paid for in advance, but not received. We will refund you within 7 working days of you cancelling the order. We refund you by the method you used for payment. We don't charge a fee for the refund. Times may be longer, depending on the cardholder's bank.

12 Price and payment

12.1 Where to find the price for the products. The price of the products (which includes VAT) will be the price indicated on the order pages of the App or Website (as applicable) when you placed your order. We take all reasonable care to ensure that the price of the products advised to you is correct. However please see clause 10.2 for what happens if we discover an error in the price of the products you order.

12.2 When you must pay and how you must pay. We will charge you when you submit your order on the App or Website (as applicable) by clicking “Place Order”. We accept payment with American Express, Diners, Apple Pay, Discover, Google Pay, Mastercard, Visa. You must pay for the products when you order them.

12.3 We pass on increases in VAT. If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

13 Use of vouchers and discount codes

13.1 Digital vouchers or discount codes, which are valid and unexpired, can be used to pay for (or reduce the price of) products ordered via the App or Website at https://leon.co/smartorder. You may provide a valid voucher or discount code to us when prompted as part of the ordering process on the App or Website (as applicable). Vouchers can only be used to purchase LEON products available via the App or Website and cannot be used to purchase any other goods or services offered or sold by us (or any of our affiliates).

13.2 If the value of an order made on the App or Website using a voucher is less than the value of the voucher, the balance shall remain credited on the voucher and can be redeemed by you against future orders.

13.3 If you exercise your legal rights to return a product which you have ordered using a voucher and you are entitled to a refund, then we will issue the refund to you in the form of a voucher for the refund amount.

13.4 Vouchers cannot be exchanged for cash. Please protect your voucher and treat it as cash. We cannot replace lost, stolen or damaged vouchers.

13.5 We may accept discount codes on orders from time to time in accordance with promotions which we may run, or our participation in discount schemes. The full terms and conditions which apply to the use of discount codes will be communicated to you separately. Discount codes do not work in conjunction with any other promotions, discounts or Meal Deals and we reserve the right to amend or cancel discount codes or promotions at any time. To use a discount code, enter the discount code in the 'DISCOUNT CODE' box at checkout. You will only be able to apply one discount to your order.

13.6 We are entitled to reject any voucher which we reasonably consider has been tampered with, duplicated or which is otherwise suspected to be affected by fraud.

14 We can end our contract with you

14.1 We may cancel your order for a product if you do not collect it at our restaurant within a reasonable time following the selected time of collection. If this happens, we will be entitled to dispose of or resell the product, but you will not be entitled to a refund.

15 Your rights to change your mind

15.1 The majority of our products are freshly prepared and intended to be consumed at the time of collection or shortly afterwards.

15.2 You do not have a right to change your mind in relation to orders of any perishable products. This does not affect your rights if there is a substantial delay to your order (please see clause 11), if we are unable to fulfil your order (please see clause 10.2 and clause 11) or if there is something wrong with your order (please see clause 16).

16 You have rights if there is something wrong with your order

16.1 If you think there is something wrong with a product you have ordered, you must contact our Guest Happiness Team (please see clause 1.2 for contact details). We honour our legal duty to provide you with products that are as described to you on our App and Website and that meet all the requirements imposed by law. These are subject to certain exceptions. For detailed information, please visit the Citizens Advice website: www.citizensadvice.org.uk. Nothing in these terms will affect your legal rights.

17 Changes to these terms for the sale of products

17.1 We reserve the right to change these terms at any time. Please contact our Guest Happiness Team if you have any questions in relation to these terms (please see clause 1 above for contact details).

17.2 Any amendment to these terms shall be effective exclusively for all new orders submitted following the publication of the amendment. Please check the terms and conditions posted on the App or Website (as applicable) before clicking on the “Place Order” button each time you make an order, as they may have changed since your last visit.

18 Our responsibility for loss or damage suffered by you

18.1 We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

(a) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

(b) Caused by a delaying event outside our control. As long as we have told you about the delay and taken steps to reduce the impact of the delay.

(c) Avoidable. A loss you could have avoided by taking reasonable action. By way of example, we are not responsible for the spoiling of any food products (or other perishable products purchased by you) after they have been collected by you or caused by your failure to store them at ambient temperatures and in hygienic conditions. Please note that perishable products sold by us are intended to be eaten at or shortly after the time of collection.

(d) A business loss. We are not liable for business loss. We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

18.2 We are not responsible for other websites you link to. The App and Website may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

18.3 When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

19 You have several options for resolving disputes with us

19.1 Our complaints policy. Our Guest Happiness Team (please see clause 1.2 for contact details) will do their best to resolve any problems you have with us or our products.

19.2 Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the Centre for Effective Dispute Resolution through their website at https://www.cedr.com. If you're not satisfied with the outcome, you can still go to court.

19.3 You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

20 Other important terms

20.1 How we use any personal data. How we use the personal data you give us is set out in our Privacy Policy.

20.2 We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

20.3 You can only transfer your contractual rights with us to someone else if we expressly agree in advance to this.

20.4 Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

20.5 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

20.6 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately contact you for not doing something or for doing something you're not allowed to, but that doesn’t mean we can't do it later.


LEON CLUB ROAST REWARDS TERMS AND CONDITIONS

LEON RESTAURANTS LIMITED Version [1]. Last updated [30 May 2024].

1 Information about us

1.1 Who we are. We are Leon Restaurants Limited, a company registered in England and Wales ("we", "us", "our" or "LEON"). Our company registration number is 05018441 and our registered office is at Asda House, Great Wilson Street, Leeds, England, LS11 5AD. Our registered VAT number is 135 5797 83.

1.2 How to contact us. You can contact our Guest Happiness Team at guesthappiness@leon.co or by writing to us at LEON Guest Happiness Team, 27 Copperfield Street, London SE1 0EN.

1.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.4 You can find everything you need to know about us, Leon Restaurants Ltd, and our products, on our LEON Club app (the “App”) before you order. We also email key information to you after you place an order with us or sign up for our services.

1.5 Further information about us and our products and services is available on our website located at https://www.leon.co (“Website”), or (if not available on the Website) from our Guest Happiness Team at the above address.

2 What these terms cover

2.1 These terms set out the terms and conditions on which we supply the LEON Club Roast Rewards subscription services and products to you ("LEON Club Roast Rewards"). Please read these terms carefully before you sign up and subscribe to the LEON Club Roast Rewards on our App. By signing up and subscribing to receive the LEON Club Roast Rewards from us, you enter into a contract with us for the LEON Club Roast Rewards. If you do not confirm your acceptance of these terms and conditions during the sign-up process, you will not be able to sign up for the LEON Club Roast Rewards.

2.2 You are required to have a LEON Club App account ("LEON Club Account") with us to use the App and the services we provide to you via the App, including to subscribe to the LEON Club Roast Rewards. Please see the LEON Club App Terms and Conditions for more details on the terms and conditions on which we supply the App to you.

3 Why you should read these terms and what you are agreeing to

3.1 These terms (together with our Privacy Policy) tell you who we are, how we will provide products and services to you, how you and we may change or cancel your order or the services we supply, what to do if there is a problem, and other important information.

3.2 From time to time, we may offer promotional discounts and offers on our products. All promotions are subject to separate terms and conditions which are available to review via the App or the Website.

3.3 If you think that there is a mistake in these terms, or if you have any queries, please contact our Guest Happiness Team (please see clause 1.2 for our contact details).

3.4 You may print, download and/or store a copy of these terms.

4 Other terms which may apply

4.1 Depending on the types of products and services you order from us via the App, other terms and conditions may apply to you:

(a) if you order products from us via the App or Website: please see the LEON Club Sale of Products Terms and Conditions;

(b) for more information on the terms on which we supply the App to you: please see the LEON Club App Terms and Conditions; and

(c) for more information on the terms on which we supply the LEON Club App Loyalty scheme to you: please see the LEON Club App Loyalty Scheme Terms and Conditions.

5 How to sign up for the LEON Club Roast Rewards

5 How to sign up for the LEON Club Roast Rewards

5.1 You must be aged 18 or over and have legal capacity to sign-up to receive the LEON Club Roast Rewards from us. You must be located in England and have a LEON Club Account with us.

5.2 To submit a request to us to sign up for the LEON Club Roast Rewards, log in to your LEON Club Account on the App, scroll to the "Roast Rewards" box on the home page, click on the "Subscribe now" button and follow the instructions on the App to subscribe. Your sign-up request constitutes an offer to us to purchase the LEON Club Roast Rewards. Our acceptance of that offer (and the formation of a contract between you and us according to these terms and conditions) will take place when we send you a confirmation email to accept your LEON Club Roast Rewards subscription request, at which point a legally binding contract will be formed between you and us in accordance with these terms and conditions, and your LEON Club Roast Rewards subscription will start.

5.3 Sometimes we reject requests to sign up to the LEON Club Roast Rewards. If we are unable to accept your request, we will let you know by email as soon as possible and will not charge you for the LEON Club Roast Rewards. We might reject your request:

(a) because the LEON Club Roast Rewards is no longer available;

(b) because of unexpected limits on our resources which we could not reasonably plan for;

(c) because you are located outside of England;

(d) because you have already signed up for the LEON Club Roast Rewards using another account;

(e) because you do not have a LEON Club Account with us; or

(f) because we have identified an error in the price or description of the LEON Club Roast Rewards.

5.4 LEON Club Roast Rewards is not available in the following restaurants: London Bridge (concourse) Eurotunnel, Stansted (airside and landside), Heathrow, Euston station, Kings Cross, Cheshire Oaks, Strensham (north & south), Norton Canes, Northampton, Rownhams, Clacket East, Clacket West, Watford Gap, Chester, Magor, Sedgemoor, Liverpool Street Station, Paddington Station, Victoria Station (Concourse Level), Leeds Skelton Lake Services, Leeds Station, ASDA House, George House, Cobham Services and Beaconsfield Services ("Excluded Restaurants").

5.5 There is a limit of one LEON Club Roast Rewards subscription per person.

5.6 For more details about LEON Club Roast Rewards, please click on the "Find out more" button in the App.

6 Your LEON Club Roast Rewards

6.1 By signing up to LEON Club Roast Rewards and paying the recurring monthly subscription charges to keep your LEON Club Roast Rewards subscription active (see clause 7 below), you will be able to redeem your LEON Club Roast Rewards in any of our restaurants (excluding the Excluded Restaurants) to get:

(a) a maximum of five (5) barista-made drinks of any size and type, including extras (e.g. milk alternatives and a single shot of syrup) ("Eligible Drinks") per day, every day, at no additional cost. One (1) Eligible Drink may be redeemed per order, per hour; and

(b) a discount of 20% on selected LEON food items (excluding Meal Deals) ("Eligible Products") purchased on our App using your LEON Club Account ("LEON Club Discount"),

(each subject to our restaurant opening hours, which may vary by location and from time to time and subject to the availability of the Eligible Drinks and Eligible Products) for each month that you have a valid LEON Club Roast Rewards subscription. We may change the number of Eligible Drinks included per day, the types of Eligible Drinks included, and the products included in the LEON Club Discount from time to time, as set out in clause 14.2 below.

6.2 All Eligible Drinks and Eligible Products are subject to availability, equipment, and staffing resources, and all of our usual terms and conditions, in addition to any particular terms, conditions, rules or policies which may apply in any particular restaurant. If you place an order for products on our App or Website at https://leon.co/smartorder, please see the LEON Club Sale of Products Terms and Conditions for more details on the terms and conditions on which we supply our products to you.

6.3 You redeem your LEON Club Roast Rewards by:

(a) logging into your LEON Club Account on the App or Website at https://leon.co/smartorder;

(b) adding an Eligible Drink or Eligible Product to your basket on the App or Website page;

(c) clicking the "check out" button and selecting the relevant discount:

(i) Roast Rewards (20% discount food). The LEON Club Discount will be automatically applied to your order once the discount has been selected; and

(ii) Roast Rewards (included barista-made drink). The price of the Eligible Drink will be discounted from your order once the discount has been selected; and

(d) submitting your order on the App or Website by clicking on the "Place order" button.

6.4 For more details on the terms and conditions on which we supply our products to you when ordering on the App or Website, please see the LEON Club Sale of Products Terms and Conditions.

6.5 You cannot redeem your LEON Club Roast Rewards using the kiosks in restaurants. You must use the App to place your order.

6.6 The LEON Club Discount may not be used in conjunction with any other discount or offer and excludes Meal Deals.

6.7 The LEON Club Roast Rewards subscription is personal to you and may only be used for private and non-commercial purposes. You must not share your LEON Club Roast Rewards details with any other person or allow another person to use your LEON Club Roast Rewards. If we reasonably suspect that you are sharing your LEON Club Roast Rewards with anyone else in breach of these terms and conditions, we may suspend your LEON Club Account while we investigate. If we find that you have breached these terms and conditions in a serious way, we may cancel your LEON Club Roast Rewards subscription with immediate effect and without refunding you for the Monthly Subscription Charge you have paid for the remaining period of your LEON Club Roast Rewards subscription. We may also ban your LEON Club Account and take further action if we deem it appropriate.

7 Price and payment

7.1 Monthly Subscription Charge. We charge you the LEON Club Roast Rewards subscription charge of £25 (as communicated to you during the sign-up process) on a monthly basis, as set out in the terms below ("Monthly Subscription Charge"). Payments are made using the payment method you selected during the sign-up process.

7.2 Your first payment will be taken on the date you subscribe to LEON Club Roast Rewards. If you subscribe on the 1st of the month, you will be charged the full Monthly Subscription Charge. However, if you sign up part way through a month, your first payment will be a proportionate amount of the Monthly Subscription Charge to cover the LEON Club Roast Rewards you receive from the date you subscribe, until the end of that month.

7.3 Your LEON Club Roast Rewards will automatically renew on the 1st of each month and will continue unless paused or cancelled by you or us in accordance with these terms. Your first subscription period is from the date you sign up until the end of that first month, and each subscription period thereafter is one calendar month, starting on the 1st of the month following the month in which you subscribed. For example, if you subscribe to LEON Club Roast Rewards on 15th March, you will make your first proportionate payment of the Monthly Subscription Charge on that date for your first subscription period from 15th March to 31st March (inclusive). You will then be charged the full Monthly Subscription Charge on 1st April for the next subscription period which will run until 30th April.

7.4 Changes to the Monthly Subscription Charge. We may change the Monthly Subscription Charge at any time. We will let you know at least 40 days in advance by email if we do this. If you do not accept the change, please contact our Guest Happiness Team using the contact details set out in clause 1.2 of these terms to end the contract before the change takes effect and receive a proportionate refund for the LEON Club Roast Rewards service you've paid for in advance, but not received.

7.5 We will email you each month to confirm that payment of the Monthly Subscription Charge has been successful.

7.6 Reminder notice. We will email you every 6 months while your LEON Club Roast Rewards subscription is active to notify you that your subscription is coming up for renewal and that you will be required to pay the Monthly Subscription Charge on the 1st of the next month, unless you take the necessary steps to end your LEON Club Roast Rewards subscription before that date (as described in clause 12).

8 Pausing your LEON Club Roast Rewards

8.1 You may pause your LEON Club Roast Rewards subscription at any time by clicking on the "Manage Subscription" button on the App and following the instructions set out on the App to pause your LEON Club Roast Rewards subscription.

8.2 If you have paused your LEON Club Roast Rewards subscription, you may reactivate your LEON Club Roast Rewards subscription at any time by following the instructions set out on the "Manage Subscription" page of the App.

8.3 Please note that you may not end your LEON Club Roast Rewards subscription while your subscription is paused. Your LEON Club Roast Rewards subscription must be active in order to bring it to an end, as set out in clause 12 of these terms.

9 Changing your mind about your LEON Club Roast Rewards subscription

9.1 You have a legal right to change your mind about your purchase of the LEON Club Roast Rewards subscription and receive a refund of what you paid for it. This is subject to some conditions, as set out below.

9.2 If you change your mind about the LEON Club Roast Rewards subscription, you must let us know no later than 14 days after the day we confirm we have accepted your request to sign-up for the LEON Club Roast Rewards subscription. Please cancel your LEON Club Roast Rewards subscription by clicking on the "Manage Subscription" button on the App and following the instructions set out on the App to cancel your subscription or contact our Guest Happiness Team using the contact details set out in clause 1.2 of these terms to let us know. We will email you to confirm that you have cancelled your subscription.

9.3 You have to pay for the LEON Club Roast Rewards you receive before you change your mind. We don't refund you for the time you were receiving the LEON Club Roast Rewards before you told us you'd changed your mind.

9.4 We will refund you any charges you have paid in advance for the LEON Club Roast Rewards subscription you have not received, as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

10 We're not responsible for delays outside of our control

10.1 If our supply of the LEON Club Roast Rewards is delayed by an event outside our control, for example, if our coffee machines breakdown, if there is a national shortage of the ingredients required to make the Eligible Drinks and/or Eligible Products, or if there is a global issue affecting the production or supply of coffee beans, we will contact you as soon as possible to let you know and will do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Guest Happiness Team using the contact details set out in clause 1.2 of these terms to end the contract and receive a pro rata refund for the LEON Club Roast Rewards you have paid for in advance, but not received.

11 We can end our contract with you

11.1 We can end our contract with you for the LEON Club Roast Rewards subscription and claim any compensation due to us (including enforcement costs) if:

(a) you don't make a payment to us when it's due and you still don't make payment within 4 days of our reminding you that payment is due;

(b) you are in serious breach of these terms and conditions, including if you:

(i) share your LEON Club Roast Rewards subscription details with another person or allow another person to use your LEON Club Roast Rewards; or

(ii) use the LEON Club Roast Rewards for commercial or business purposes.

11.2 We may also withdraw LEON Club Roast Rewards. We will let you know at least 40 days in advance if we do this and will refund any sums you've paid in advance for the LEON Club Roast Rewards which won't be provided.

12 Your rights to end our contract

12.1 You can cancel your LEON Club Roast Rewards subscription on the App at any time by clicking the "Manage Subscription" button and following the instructions set out on the App. If you cancel your LEON Club Roast Rewards subscription (except where you change your mind, as described in clause 9), your subscription will end and you will receive a proportionate refund of any sums you've paid in advance for the LEON Club Roast Rewards which won't be provided. We will email you to confirm that you have cancelled your subscription.

12.2 If you have any questions about how to manage your LEON Club Roast Rewards subscription, please contact our Guest Happiness Team using the details set out in clause 1.2 of these terms.

13 You have rights if something is wrong with the LEON Club Roast Rewards

13.1 If you think there is something wrong with the LEON Club Roast Rewards, you must contact our Guest Happiness Team using the contact details set out in clause 1.2 of these terms. We honour our legal duty to provide you with services that are as described to you on our App and Website and that meet all the requirements imposed by law. Your legal rights are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

14 Changes to the LEON Club Roast Rewards and these terms

14.1 We can always change these terms or LEON Club Roast Rewards without notifying you in advance:

(a) to reflect changes in relevant laws and regulatory requirements;

(b) to make minor technical adjustments and improvements to the App or the LEON Club Roast Rewards. These are changes that don't affect your use of the LEON Club Roast Rewards; and

(c) to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

14.2 We can also make the following types of change to the LEON Club Roast Rewards or these terms, but if we do so we'll notify you in advance on at least 40 days' notice. If you don't agree with the change, you can contact our Guest Happiness Team using the contact details set out in clause 1.2 of these terms to end the contract before the change takes effect and receive a proportionate refund for the LEON Club Roast Rewards you've paid for in advance, but not received:

(a) changes to the Monthly Subscription Charge (see clause 7.4 above);

(b) changes to the LEON Club Discount;

(c) changes to the Eligible Drinks and Eligible Products;

(d) changes to the total number of redemptions included per day.

15 We can suspend the LEON Club Roast Rewards

15.1 We can suspend the supply of the LEON Club Roast Rewards. We may do this to:

(a) deal with technical problems or make minor technical changes;

(b) update the LEON Club Roast Rewards to reflect changes in relevant laws and regulatory requirements; or

(c) make changes to the LEON Club Roast Rewards (see clause 13 above).

15.2 We will contact you in advance to tell you we're suspending supply of the LEON Club Roast Rewards unless the problem is urgent or an emergency. If we suspend the LEON Club Roast Rewards, we will adjust the Monthly Subscription Charge so you don't pay for it while its suspended. If we suspend the LEON Club Roast Rewards, or tell you we're going to suspend the LEON Club Roast Rewards, for more than 30 days, you can contact our Guest Happiness Team using the contact details set out in clause 1.2 of these terms to end the contract, and we'll refund any sums you've paid in advance for the LEON Club Roast Rewards that you won't receive.

16 Our responsibility for loss or damage suffered by you

16.1 We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

(a) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

(b) Caused by a delaying event outside our control. As long as we have told you about the delay and taken steps to reduce the impact of the delay.

(c) Avoidable. A loss you could have avoided by taking reasonable action. By way of example, we are not responsible for the spoiling of any food products (or other perishable products purchased by you) after they have been collected by you or caused by your failure to store them at ambient temperatures and in hygienic conditions. Please note that perishable products sold by us are intended to be eaten at or shortly after the time of collection.

(d) A business loss. We are not liable for business loss. We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.2 We are not responsible for other websites you link to. The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

16.3 When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

17 You have several options for resolving disputes with us

17.1 Our complaints policy. Our Guest Happiness Team (please see clause 1.2 for contact details) will do their best to resolve any problems you have with us or our products.

17.2 Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the Centre for Effective Dispute Resolution through their website at https://www.cedr.com. If you're not satisfied with the outcome, you can still go to court.

17.3 You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

18 Other important terms

18.1 How we use any personal data. How we use the personal data you give us is set out in our Privacy Policy.

18.2 We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

18.3 You can only transfer your contractual rights with us to someone else if we expressly agree in advance to this.

18.4 Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

18.5 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

18.6 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately contact you for not doing something or for doing something you're not allowed to, but that doesn’t mean we can't do it later.


LEON CLUB APP LOYALTY SCHEME TERMS AND CONDITIONS

LEON RESTAURANTS LIMITED Version [1]. Last updated [30 May 2024]

1 Information about us

1.1 Who we are. We are Leon Restaurants Limited, a company registered in England and Wales ("we", "us", "our" or "LEON"). Our company registration number is 05018441 and our registered office is at Asda House, Great Wilson Street, Leeds, England, LS11 5AD. Our registered VAT number is 135 5797 83.

1.2 How to contact us. You can contact our Guest Happiness Team at guesthappiness@leon.co or by writing to us at LEON Guest Happiness Team, 27 Copperfield Street, London SE1 0EN.

1.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.4 You can find everything you need to know about us, Leon Restaurants Ltd, and our products, on our LEON Club app (the “App”) before you order. We also email key information to you after you place an order with us or sign up for our services.

1.5 Further information about us and our products and services is available on our website located at https://www.leon.co (“Website”), or (if not available on the Website) from our Guest Happiness Team at the above address.

2 What is LEON Club App Loyalty?

2.1 The LEON Club App Loyalty is a loyalty programme where we award our registered App members with points when they make a qualifying purchase at selected LEON restaurants and when they make payment for their LEON Club Roast Rewards subscription. Once the member reaches 3000 points, those points are automatically converted into a Reward which can be used to purchase selected items from our menu at selected LEON restaurants at no additional cost.

3 What these terms cover

3.1 These terms set out the terms and conditions on which we provide LEON Club App Loyalty to you.

3.2 You are required to have a LEON Club App account ("LEON Club Account") to be a member of the loyalty programme, use the App and receive points and the services we provide to you via the App including the LEON Club App Loyalty scheme. If at any time you decide to close your LEON Club Account, you also lose the ability to earn and redeem LEON Club App Loyalty points and spend Rewards.

3.3 Please read these terms carefully before you register for the App and LEON Club App Loyalty. By registering on the App or on our Website, you enter into a contract with us for the supply of the App on the terms set out in the LEON Club App Terms and Conditions and LEON Club App Loyalty scheme on the terms set out in these terms and conditions.

3.4 The LEON Club App Loyalty scheme is promoted by us.

3.5 If you don't agree with these terms and conditions or you no longer wish to have your LEON Club Account, please contact our Guest Happiness Team (please see clause 1.2 for details).

4 Why you should read these terms and what you are agreeing to

4.1 These terms (including our Privacy Policy) tell you who we are, how we will provide LEON Club App Loyalty to you, what to do if there is a problem, and other important information.

4.2 From time to time, we may offer promotional discounts and offers on our products in addition or as part of LEON Club Loyalty. All promotions are subject to separate terms and conditions which are available to review via the App or the Website.

4.3 If you think that there is a mistake in these terms, or if you have any queries, please contact our Guest Happiness Team (see clause 1.2 for our contact details).

4.4 You may print, download and/or store a copy of these terms for your own personal use.

5 Other terms which may apply

5.1 Depending on the types of products and services you order from us via the App, other terms and conditions may apply to you:

(a) if you order products from us via the App or Website: please see the LEON Club Sale of Products Terms and Conditions;

(b) for more information on the terms on which we supply the App to you: please see the LEON Club App Terms and Conditions; and

(c) if you subscribe to LEON Club Roast Rewards: please see the LEON Club Roast Rewards Terms and Conditions.

6 Who can be a member of the LEON Club App Loyalty scheme?

6.1 To be a member of the LEON Club App Loyalty scheme you must:

(a) be aged 18 years of age or over;

(b) have downloaded and registered for the App; and

(c) have a current, valid email account.

6.2 You may only use LEON Club App Loyalty in the UK for personal purposes.

7 How does the LEON Club App Loyalty work?

7.1 You will earn 100 points for every qualifying £1 you spend at a selected LEON restaurant (see clause 8.4 for the list of excluded restaurants). When you reach a total of 3000 points, you will automatically receive a Reward on your App which entitles you to receive a selected item on the LEON menu at no additional charge (the Reward).

7.2 You can redeem your Reward against all items on the LEON menu except from the GFC – Crispy Chicken Nuggets 10 piece (dish) or the GFC – Crispy Chicken Nuggets 10 piece (meal deal) which are not eligible to be redeemed under the Reward.

7.3 You must apply the Reward to your order. Once applied the most expensive item in your order will automatically be 100% discounted.

8 How do I accrue LEON Club App Loyalty points?

8.1 To accrue loyalty points, you must make a purchase of at least £1 at selected LEON restaurants (see clause 8.4 for the list of excluded restaurants) by:

(a) downloading, registering and ordering via the App and ensuring you are logged in to you LEON App Account prior to ordering;

(b) making a purchase on the Website at https://leon.co/smartorder and ensuring you are logged in to you LEON Club Account prior to ordering; or

(c) logging in to your LEON Club Account at the self-order kiosks prior to ordering (see clause 7.4 in respect of King's Cross Station, Euston, Heathrow T2, Cheshire Oaks, Eurotunnel and Stansted (arrivals and departures)).

8.2 You will not earn points:

(a) if you have not logged in to your LEON Club Account prior ordering;

(b) when you purchase at a manned till at a LEON restaurant;

(c) when you purchase a LEON gift card;

(d) on any gift card spend up to the value of your gift card;

(e) when a discount, reward or voucher has been applied to your transaction on the relevant promotional item, (you will only earn points on the amount you pay after discounts, rewards or vouchers have been redeemed);

(f) on orders made via a third party delivery services;

(g) at certain selected LEON restaurants listed in clause 8.4 below.

8.3 If we need to refund all or part of your order for any reason, we are entitled to remove the corresponding points from your points balance.

8.4 LEON Club App Loyalty is only available at selected restaurants. The participating selected restaurants can be located using our restaurant locator tool at leon.co/find-leon. The following LEON restaurants do not take part in the LEON Club App Loyalty scheme: Strensham (north and south), Norton Canes, Northampton, Rownhams, Clacket East, Clacket West, Watford Gap, Chester, Magor, Sedgemoor, Liverpool Street Station, Paddington Station, Victoria Station (Concourse Level), Leeds Skelton Lake Services, Leeds Station, Cobham Services and Beaconsfield Services.

8.5 To accrue or redeem points at King's Cross Station, Euston, Heathrow T2, Cheshire Oaks, Eurotunnel and Stansted (arrivals and departures) restaurants you must order on the App, or Website.

8.6 To check your points balance go to the “Loyalty” section of the navigation bar at the bottom. Points may not automatically appear on your account. If your points do not show after 5 minutes, please contact our Guest Happiness Team (please see clause 1.2 for details) and ensure you have a copy of your receipt.

8.7 Note that points have no cash value and can only be earnt and held as set out within these terms and conditions. Points cannot be transferred across LEON Club Accounts.

9 How can I redeem my Reward?

Self-Order Kiosk

9.1 To use your LEON Club App Loyalty Reward on a self-order kiosk you must:

(a) login/signup to your LEON Club Account using the App on your mobile and go to the ‘Rewards’ section to locate your unique LEON Club App Loyalty 10-digit code (the Unique Code);

(b) enter your Unique Code into the self-order kiosk and sign into the self-order kiosk;

(c) choose your item on the self-order kiosk, add the item to your basket and then select the ‘Pay with Loyalty’ button on the basket page to use your Reward;

(d) tap to continue to checkout and then place your order and pay.

LEON Club App

9.2 To use your LEON Club App Loyalty points on the App you must:

(a) login/signup to your LEON Club Account using the App on your mobile;

(b) choose your item on the App, add the item to your basket and then select the ‘Pay with Loyalty’ button on the basket page to use your Reward;

(c) tap to continue to checkout and then place your order and pay.

Website

9.3 To use your LEON Club App Loyalty points on the Website you must:

(a) login/signup to your LEON Club Account on the Website;

(b) choose your item on the Website, add the item to your basket and then select the ‘Pay with Loyalty’ button on the basket page to use your Reward;

(c) tap to continue to checkout and then place your order and pay.

You may add other items to your order, however the Reward will be applied to the most expensive item which will be automatically discounted 100%.

10 Welcome Offer

10.1 When you join the LEON Club App Loyalty scheme as a first-time member and have made your first purchase you will then receive a discount code to the email associated with your LEON Club Account for one portion of Regular LEON Baked Fries for no additional charge when you order via the App (LEON Club Welcome Offer).

10.2 To claim the LEON Club Welcome Offer, you must enter the discount code located in your email in the 'DISCOUNT CODE' box at checkout on the App and you will be promoted to verify the LEON Club Welcome Offer by a one-time code sent to the phone number associated with your LEON Club Account.

10.3 The LEON Club Welcome Offer can only be used after 11am and only when you make your purchase via the App. The LEON Club Welcome Offer is one time use and cannot be used in conjunction with any other offer or promotion (including the LEON Club Roast Rewards subscription. Subject to each selected LEON restaurant's opening hours (see clause 8.4 for the list of excluded restaurants). No cash or other alternative is available. Subject to availability.

11 Making changes to the LEON Club App Loyalty scheme

11.1 We can always change these terms or LEON Club App Loyalty without notifying you in advance:

(a) to reflect changes in relevant laws and regulatory requirements;

(b) to make minor technical adjustments and improvements to the App or the LEON Club App Loyalty. These are changes that don't affect your use of the LEON Club App Loyalty; and

(c) to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

11.2 We can also make the following types of change to the LEON Club App Loyalty or these terms, but if we do so we'll notify you in advance on at least 40 days' notice. If you don't agree with the change, you can contact our Guest Happiness Team using the contact details set out in clause 1.2 of these terms to end the contract before the change takes effect:

(a) changes to the eligibility of LEON Club App Loyalty;

(b) changes to how you accrue points and how you redeem points for Rewards;

(c) changes to the Rewards terms and conditions;

(d) changes to the selected and selected restaurants;

(e) changes to the LEON Club Welcome Offer.

12 Our Responsibility

12.1 We are not responsible for any points or Rewards which are lost or redeemed due to fraudulent activity by you or any third party or for actions which are deemed abusive offensive, untrue, libellous or illegal or fraudulent or due to not following these terms, or if the credit of Reward points is obtained through other activity that violates these terms.

12.2 We may remove you from the LEON Club App Loyalty scheme at any time in our sole but reasonable discretion if you:

(a) fail to comply with these terms;

(b) carry out illegal activity, fraud, misrepresentation or other conduct inconsistent with the terms or which we consider is detrimental to our interests.

12.3 If you are removed from the LEON Club App Loyalty scheme your points will automatically expire and your Rewards will become invalid.

13 Events outside of our control

13.1 If we cannot provide the LEON Club App Loyalty scheme as it is impacted by an event outside our control, we will seek to contact you as soon as possible by email to let you know.

14 Closing your Account and LEON Club App Loyalty communications

14.1 You can close your LEON Club Account with us any time. If you wish to close your LEON Club Account, please contact our Guest Happiness Team (see clause 1.2 for details) who will be happy to assist. By closing your LEON Club Account, your points will automatically expire and your Rewards will become invalid.

15 Our responsibility for loss or damage suffered by you

15.1 We're responsible for losses you suffer caused by us breaking these terms and conditions unless the loss is:

(a) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

(b) Caused by a delaying event outside our control. As long as we have told you about the delay and taken steps to reduce the impact of the delay.

(c) Avoidable. A loss you could have avoided by taking reasonable action. By way of example, we are not responsible for the spoiling of any food products (or other perishable products purchased by you) after they have been collected by you or caused by your failure to store them at ambient temperatures and in hygienic conditions. Please note that perishable products sold by us are intended to be eaten at or shortly after the time of collection.

(d) A business loss. We are not liable for business loss. We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15.2 We are not responsible for other websites you link to. The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

15.3 When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

16 You have several options for resolving disputes with us

16.1 Our complaints policy. Our Guest Happiness Team (please see clause 1.2 for contact details) will do their best to resolve any problems you have with us or our products.

16.2 Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the Centre for Effective Dispute Resolution through their website at https://www.cedr.com. If you're not satisfied with the outcome, you can still go to court.

16.3 You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

17 Other important terms

17.1 How we use any personal data. How we use the personal data you give us is set out in our Privacy Policy.

17.2 We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

17.3 You can only transfer your contractual rights with us to someone else if we expressly agree in advance to this.

17.4 Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

17.5 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

17.6 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately contact you for not doing something or for doing something you're not allowed to, but that doesn’t mean we can't do it later.


OTHER TERMS & CONDITIONS

Promotions and other serious stuff

10% off Hot Honey GFC

From 18th - 31st July 2024, 10% off on Hot Honey GFC Chicken Nuggets (5 pieces and 10 pieces) can be redeemed via the LEON Club App only, using the unique code SPICY10

Strictly one use per customer. You'll be asked for a phone verification at the point of order. There is a minimum basket value of £6 and the code cannot be used in conjunction with meal deals.


Not available at the following restaurants (airports, train stations and motorway services):

Strensham (north & south), Norton Canes, Northampton, Rownhams, Clacket East, Clacket West, Watford Gap, Chester, Magor, Liverpool Street Station, Paddington Station, Victoria Station (Concourse Level), Leeds Skelton Lake Services, Leeds Station, Cobham Services and Beaconsfield Services, Sedgemoor Services, King's Cross Station, Euston, Heathrow T2, Cheshire Oaks, Eurotunnel and Stansted (arrivals & departures)

Only available from 11AM.

Student Discount

Student 15% off

15% off for students can be redeemed at the till with our team or via App/Online/Kiosk, using the unique code (ask our team).

You will be asked to present your student ID which must be valid and in date, by a member of the team.

No extensions or replacements can be given. Offer cannot be used in conjunction with any other discount or a LEON Meal Deal. Offer cannot be applied on LEON Kids' meals (Kids' Breakfast menu and Kids' Pick & Mix lunch options).

Emergency Services Discount

Emergency Services 15% off

15% off for emergency services can be redeemed at the till or via App/Online or Kiosks*, using a unique code (ask our team).

*If you visit one of the following restaurants please head to the till with your ID and they will take your order and process your discount: King's Cross, Euston, Heathrow, Stansted, Cheshire Oaks, Eurotunnel, Strensham North & South, Norton Canes, Northampton, Rownhams, Clacket East & West, Watford Gap, Chester, Magor, Liverpool Street Station, Paddington Station, Victoria Station (Concourse Level), Leeds Skelton Lake Services, Leeds Station, Cobham Services and Beaconsfield Services.

You will be asked to present your official emergency services ID by a member of the team. We are not part of the Blue Light Card scheme.

No extensions or replacements can be given. Offer cannot be used in conjunction with any other discount or a LEON Meal Deal. Offer cannot be applied on LEON Kids' meals (Kids' Breakfast menu and Kids' Pick & Mix lunch options).

LEON on Student Beans

Offer is valid for 25% off with a minimum spend of £8. Available 7 days a week, on breakfast and all-day menu. Offer is not available in selected restaurants (Asda House, Airports, Motorway Services and Rail Stations with the exception of London Bridge, are excluded) or on third party websites such as Uber Eats, Deliveroo and Just Eat.

To redeem. Place your order on LEON Club app or LEON Kiosk, add your order to the basket with minimum spend of £8, and enter your unique code generated on Student Beans app at the checkout in the 'Discount' box. No replacements or extensions can be given. Offer cannot be used in conjunction with any other discount or LEON Meal Deals. Available only for students ordering and paying for the order. Not available to redeem at the till.

Local Marketing Flyers

The Local Marketing Flyer offers are not available at the following restaurants (airports, train stations and motorway services):

Strensham (north & south), Norton Canes, Northampton, Rownhams, Clacket East, Clacket West, Watford Gap, Chester, Magor, Liverpool Street Station, Paddington Station, Victoria Station (Concourse Level), Leeds Skelton Lake Services, Leeds Station, Cobham Services and Beaconsfield Services, Sedgemoor Services, King's Cross Station, Euston, Heathrow T2, Cheshire Oaks, Eurotunnel and Stansted (arrivals & departures).

All offers expire on the 31.12.2024.

These offers cannot be used in conjunction with any meal deals, e.g., Breakfast or Lunch Meal Deal, or any other discounts, such as NHS or student discount.

LEON reserves the right to amend or cancel discount codes or promotions at any time.

1. FREE FRIES

To redeem the free fries offer, add on a portion of regular Fries to the basket alongside your other items and enter your voucher code in the “discount code” box. This offer can be redeemed on LEON Club App only. Valid on regular size fries only (not available on large). Not available for orders placed at the till. Strictly one use per customer. You’ll be asked for a phone verification at the point of order.

Minimum spend of £5 applies. Valid on regular size fries only.

2. FREE COFFEE WITH BREAKFAST

To redeem the free coffee with breakfast offer, one of the egg pots, porridges, muffins or breakfast boxes must be purchased.

To redeem, add on your regular coffee of choice alongside one of the above breakfast items and enter the voucher code in the “discount code” box. This offer can be redeemed on LEON Club App only. Not available for orders placed at the till. Strictly one use per customer. You’ll be asked for a phone verification at the point of order. Valid on regular size coffee only (not available on teas or large coffees). Extras (coconut milk, extra shot or syrups) not included.

3. 30% - THEY LOVE ME BACK

Code:THEYLOVEMEBACK

This offer can be redeemed on LEON Club App only. To redeem the offer, add the items of choice to the basket and enter your voucher code in the “discount code” box. Strictly one use per customer. You'll be asked for a phone verification at the point of order.

4. COFFEE FOR A FRIEND

This offer can be redeemed on LEON Club App only. To redeem the offer, add on two regular coffees of choice to the basket and enter your voucher code in the “discount code” box. Valid on regular size coffees only (not available on teas or large coffees). Extras (coconut milk, extra shot or syrups) not included.

Strictly one use per customer. You'll be asked for a phone verification at the point of order.

5. BUY ONE GET ONE FREE, ICED COFFEE

This offer can be redeemed on LEON Club App only. To redeem the offer, add on two regular size iced coffees of choice to the basket and enter your voucher code in the “discount code” box. Valid on regular size iced coffees only (not available on large coffees, hot coffees or teas). Extras (coconut milk, extra shot or syrups) not included.

Strictly one use per customer. You’ll be asked for a phone verification at the point of order.

6. BITS IN BETWEEN

This offer can be redeemed on LEON Club App only. To redeem, add on a cake or pastry of your choice & a regular size coffee to the basket and enter your voucher code in the “discount code” box. Valid on regular size coffee only (not available on teas or large coffees), between 3-5pm only.

7. LOCAL TO LEON 10%

This offer can be redeemed on LEON Club App only.Not available for orders placed at the till or kiosks. To redeem, add items of your choice to the basket and enter your voucher code in the “discount code” box. This offer is valid in your specific local restaurant only.

National Rail offer - selected Restaurants

15% off can only be redeemed on the LEON Club app using code SPRINGTRIP. Enter the code in the 'Discount Code' box at the checkout. The offer is not available for redemption at the till or digital kiosk.

This offer is only available in LEON Euston, LEON Kings Cross, LEON Birmingham New Street and LEON Manchester Piccadilly.

Valid from 08.04.2024 until 26.04.2024.

No extensions or replacements can be given, and the offer cannot be used in conjunction with any other discount or a LEON Meal Deal.

LEON reserves the right to amend or cancel discount codes or promotions at any time.

LEON Club App and Loyalty Points FAQs

We have set out some FAQs in this section regarding the LEON Club App Loyalty scheme. Please make sure you read the full LEON Club App Loyalty Scheme Terms and Conditions (above) for more information.

Why can't I find the LEON Club app on the app store?

Make sure you are searching for 'LEON Club'.

How do I use my LEON Club Welcome Offer discount code?

Enter your LEON Club Welcome Offer discount code in the 'DISCOUNT CODE' box at checkout on the App. This offer is one time use and cannot be used in conjunction with any other offer or promotion. Please see clause 10 of the LEON Club App Loyalty Scheme Terms and Conditions (above) for more information about this offer.

How do I redeem my Reward?

You earn 100 points for every £1 you spend. When you reach a total of 3000 points, you will automatically receive a Reward on your App. You can redeem your Reward by ordering on the App or Website or via a self-order kiosk.

To redeem your Reward on the App or Website, add your order to your basket and select the "Pay with Loyalty" button on the basket page, then tap to continue to checkout, place your order and pay.

To redeem your Reward via a self-order kiosk, find your unique LEON Club App Loyalty 10-digit code in the "Rewards" section of the App, enter this code into the self-order kiosk and sign into the self-order kiosk, add your order to your basket and select the "Pay with Loyalty" button on the basket page, tap to continue to checkout and then place your order and pay.

The Reward will be applied to the most expensive item in your order, which will be automatically discounted. You pay as usual for the remainder of the order.

What can I get with 3000 points?

You can get a selected item on our menu for free (including regular meal deals).

You need to spend £30 at LEON to earn 3000 points and receive a Reward (to avoid any optimistic confusion - 3000 points does not entitle you to £30 of free LEON!).

Are any dishes excluded from redeeming loyalty points against?

GFC – Crispy Chicken Nuggets 10 piece (dish)

GFC - Crispy Chicken Nuggets 10 piece (meal deal)

Hot Honey GFC 10 piece (dish)

Hot Honey GFC 10 piece (meal deal)

are all not eligible to be redeemed under a Reward.

Can I collect loyalty points on all transactions at LEON?

No, certain items (see above) and restaurants are excluded from the LEON Club App Loyalty scheme, and only orders made using your LEON Club Account on the App, Website or via a self-order kiosk will earn points.

The following restaurants do not take part in the LEON Club App Loyalty scheme: Strensham (north & south), Norton Canes, Northampton, Rownhams, Clacket East, Clacket West, Watford Gap, Chester, Magor, Sedgemoor, Liverpool Street Station, Paddington Station, Victoria Station (Concourse Level), Leeds Skelton Lake Services, Leeds Station, Cobham Services and Beaconsfield Services.

To accrue or redeem points at King's Cross Station, Euston, Heathrow T2, Cheshire Oaks, Eurotunnel and Stansted (arrivals & departures) restaurants you must order on the App or Website at https://leon.co/smartorder

You will not earn points if you purchase a LEON gift card, on orders made via a third party delivery service, or if you have not logged in to your LEON Club Account prior to ordering.

How do I go back to the list of restaurants on the App?

Click the LEON logo in the top left hand corner of the App screen.

How do I see my rewards page?

Tap on the "Loyalty" section of the navigation bar at the bottom of the App screen.

Can I use my web leon.co/smartorder account on the App?

Absolutely. Please log in to your LEON Club Account on the App using the same email address and password that you use on your web browser. That means that your loyalty points will be there on the App when you log in.

Marketing Consent

You won't get our lovely emails with offers if you've opted out of marketing.

Gift Cards

Digital Gift Cards

Digital gift cards can only be redeemed at select LEON self-serve kiosks, on LEON Club app or via the online ordering link

Please check the following list of exempt restaurants below, before purchasing: King's Cross Station, Euston Station, Cheshire Oaks, Eurotunnel, Stansted Airport, Heathrow Airport, Strensham North and South, Norton Canes, Northampton, Rownhams, Clacket East and West, Watford Gap, Chester Services, Magor, Liverpool Street Station, Paddington Station, Victoria Station (Concourse Level), Leeds Skelton Lake Services, Leeds Station, Beaconsfield and Cobham.

We recommend you register gift cards online with your details. In doing so, if lost, stolen, or damaged we may be able to find it on our system and send a replacement e-gift card. You can register your gift card here.

Digital gift card balances can be checked here.

Gift cards can be redeemed in full or used as part payment. Gift cards cannot be exchanged for cash. No change or refund will be given but remaining balances will stay on the card for future redemption. Gift cards will expire 12 months from date of purchase. Any remaining balance will be deducted on expiry.

We reserve the right to amend gift card terms and conditions from time to time when considered necessary.

Physical Gift Cards purchased online here.

Physical gift cards can only be redeemed at select LEON self-serve kiosks, on the LEON Club app or via the online ordering link

They cannot be used at the following restaurants: King's Cross Station, Euston Station, Cheshire Oaks, Eurotunnel, Strensham, Norton Canes, Northampton, Rownhams, Clacket East, Clacket West, Watford Gap, Chester Services, Liverpool Street Station, Paddington Station, Victoria Station (Concourse Level), Leeds Skelton Lake Services, Leeds Station, Beaconsfield and Cobham.

We recommend you register gift cards online with your details. In doing so, if lost, stolen, or damaged we may be able to find it on our system and send a replacement e-gift card. You can register your gift card here.

Physical gift card balances can be checked here

Older-style physical gift cards/Bond Cards

Please get in touch with the team to discuss a card you have which was not purchased through the above online links. They may no longer be accepted in our restaurants as we have moved toward digital versions.

guesthappiness@leon.co 

Joining the LEON Club Newsletter

We're so glad you've signed up to receive the LEON Club Newsletter. As a thank you, when you sign up, we'll send you a 30% off voucher to use on your next App order. This voucher is valid for 30 days from the date you sign up to the LEON Club Newsletter and receive your welcome email. You must be 18 and over.

Your welcome email will contain a unique discount code. This can be used in any of our restaurants which are available on our App. To redeem, enter your unique discount code at checkout and 30% will be subtracted from your total bill. The maximum discount that can be applied to any transaction using your discount code is £10.

This voucher is not available for use at the following restaurants (airports, train stations and motorway services): Strensham (north & south), Norton Canes, Northampton, Rownhams, Clacket East, Clacket West, Watford Gap, Chester, Magor, Strensham, Liverpool Street Station, Paddington Station, Victoria Station (Concourse Level), Leeds Skelton Lake Services, Leeds Station, Cobham Services and Beaconsfield Services, King's Cross Station, Euston, Heathrow T2, Cheshire Oaks, Eurotunnel and Stansted (arrivals & departures).

This offer cannot be used in conjunction with any meal deals, e.g. the Breakfast Meal Deal, or any other discounts, such as our student discount. This offer cannot be used at the tills.

This is a one-time voucher and is strictly limited to one voucher per customer. Our team retain the right to refuse service if multiple vouchers have been created on different email addresses.

Please note the following;

  • This is strictly for brand-new members who sign up to receive the LEON Club Newsletter. If you’ve previously subscribed and since unsubscribed, you will not be eligible
  • To receive the email with the voucher, you need to opt into marketing when you sign up

Email Countdown Vouchers

From time to time we might send you a meal voucher - as a thank you, by way of apology, or just because we feel like it.

These vouchers are sent by email and can be used at any LEON in the UK and are valid for 1 year. No extensions can be given. The vouchers entitle you to a breakfast item OR main dish OR side dish OR cake - this will be specified on the voucher along with a drink. 10-piece GFC box is not included in this. Each voucher can only be used once and exclusions may apply.

To use your voucher, press ‘Tap to Activate.’ Make sure you are at the till and have placed your order before pressing, as this will begin counting down from 30 seconds.

Sorry, screenshots will not be accepted. This offer isn't valid with any other promotions or discounts, and has no cash value.

These vouchers cannot be used on app orders or at our kiosk touchscreens in selected locations and must be activated with our team at the till.

Promotional Codes

Please note that any promotional code that is sent to you, is only meant for the recipient, and must not be shared. It is against our terms to share these codes.

Surprise & Delight

Have you been lucky enough to receive a little surprise discount from one of our lovely team members? If so, here is a little more info on how to use it.

The voucher will entitle you to £5 to use on your next order. This is a one-use code. To redeem, place items into your basket and enter the code in the 'Discount Code' box.

Offer available for redemption on the LEON Club app only. Not available for redemptions on the kiosk or at the till.

Valid til 31st December 2024 only. These cannot be exchanged, renewed or extended.

Strictly one use/ customer. Participating restaurants only and the following restaurants are exlcuded (Beaconsfield, Cobham, Leeds Skelton Lakes MSA, Leeds Station, Liverpool Street, Paddington and Victoria (concourse).)

Cashless Restaurants

Some of our restaurants are now operating as cashless. We appreciate this is a change if you regularly pay in cash, so thank you in advance for accommodating this change. 

Big Breakfast Bundle Deals

This £8.99 bundle offer is eligible for the following:

  • Big Breakfast Box OR The Halloumi Breakfast Box PLUS
  • A regular portion of Hash Browns PLUS
  • All regular coffees (including hot chocolate and mocha), teas and regular iced coffees

Offer available all week starting from Saturday 12th August to Sunday 31st December inclusively.

Available on tills, kiosks and app only.

Not available at any LEON within an airport, train station or motorway service station.

Self-serve Coffee Kiosks at ASDA & EG Petrol Forecourts

Reward points can only be redeemed on restaurnat visits via the app. Self-serve Coffee Kiosks are exempt from our LEON loyalty programme.

Meal Deals (participating restaurants only)

Meal deals are only available in selected restaurants and we may change our meal deal offers from time to time. Some exclusions may apply and no other discount can be used in conjunction with any meal deal.

Manchester offers- LEON Club app

Manchester Piccadilly 30% off

MANCHESTER30

To redeem 30% off your order, download the LEON Club app (available on App Store and Google Play), place your order, and enter code MANCHESTER30 at the checkout. You’ll be asked for mobile verification of your account. You can use this offer only via LEON Club app and in LEON Manchester only. No replacement or extensions can be given. Offer cannot be used in conjunction with any other discount or LEON Meal Deals. Expires on the 31.12.2024. Strictly one code per customer.

Moorgate offers- LEON Club app

Moorgate 30% off , window + A-frame - MOORGATE30

To redeem 30% off your order, download the LEON Club app (available on App Store and Google Play), place your order, and enter code MOORGATE30 at the checkout. You’ll be asked for mobile verification of your account. You can use this offer only via LEON Club app and in LEON Moorgate only. No replacement or extensions can be given. Offer cannot be used in conjunction with any other discount or LEON Meal Deals. Expires on the 31.12.2024. Strictly one code per customer.

Loyalty Cards

We no longer accept or issue our loyalty stamp cards.

Acceptance of Terms

Your access to and use of http://leon.co (Website) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Changes to website

We reserve the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Leon shall not be liable to you for any such change or removal. We have the right to change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Links to third party websites

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and Leon accepts no responsibility for any part of these websites or associated companies. you agree that you will not arrange for any third party website to be connected to any part of the Website by way of hyperlink or otherwise without our prior written consent.

Access to website

We want you to be able to access our website whenever you’d like, by as many methods of internet connection as possible and we will try and make sure you can; however, we can’t be liable to you if for any reason the Website is unavailable at any time or for any period. The website may be suspended temporarily or permanently, and without notice in the case of system or server failure, maintenance or repair for reasons beyond our control.

Your information

Other than your personally identifiable information, which is covered under our privacy policy, any material you transmit or post to the Website, where possible, shall be considered non-confidential and non-proprietary. We shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied in the posting or upload for any and all our commercial or non-commercial purposes.


Intellectual Property

Any graphics, artwork, information, audio and video are copyrighted by us or an affiliate of ours. This means that you can use the images from this Website for your own personal use, but you may not use any other elements of the Website, including the images, on your own website or in any other public or commercial manner. If you want to do this, you must get our prior written consent. Any unauthorised use may give rise to a claim for damages and/or be a criminal offence. All graphics, photographs, text, artwork, logos, trademarks, visual interface, user interface and any computer code (collectively Material), including but not limited to the design, layout, look and appearance of such Material, contained on this Website is owned by us or an affiliate entity of ours and is protected by copyright, patent and trademark laws, and various other intellectual property rights. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. We’re generous, so just ask.

Visitor Conduct

We know you won’t be mean, but in keeping with the character of the Website, you are prohibited from posting or transmitting to or from the Website any material that is

  • Threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminator, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
  • For which you have not obtained all necessary approvals
  • Technically harmful (including without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data, or other malicious software or harmful data)

Disclaimer

While every care is taken with the information on the Website, we do not accept responsibility for any errors or omissions on the Website. We may make changes to the Material on the Website. The Material on the Website may be out of date, and we make no commitment to update such Material. The Material on the Website is provided as it is, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Website on the basis that we exclude all representations, warranties, conditions and other terms.

Liability

You agree that you use the Website entirely at your own risk and we accept no responsibility whatsoever, and hereby exclude to the fullest extent permissible by law, liability for any loss or damage which may be caused to you, your computer equipment or to any third party by using the Website, save to the extent that any person suffers death or personal injury as a result of our negligence. We are not responsible for any loss or damage caused by the temporary interruption of this site due to faults or circumstances outside our control.

Jurisdiction

Our Terms and Conditions are governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.


Leon Presents