Covid-19: What we're doing to keep our restaurants safe

Last updated April 2021

Safety has always been our number one priority. Making sure that our restaurants are safe, comfortable spaces for our teams to work and our guests to order and dine is the most important work that we do.

In the last few months we have closely followed government advice and will continue to do so as lockdown measures ease.

Below is a summary of the actions we are taking. We will keep this list up to date as any further changes are made.

Restaurants open for takeaway and delivery

Our restaurants are open for takeaway and delivery, and where possible we have opened outdoor seating for guests to dine with us. Tables are distanced and some are out of use to enable social distancing measures.

Track & Trace

Our restaurants have the NHS Track & Trace QR code at all entrances, at screens on our counters, and on all of our available tables. These should be used by any guests choosing to dine in with us. Please make sure everyone in your party has scanned the QR code.

We have a back-up Track & Trace solution for anyone who does not have the NHS app. Please contact a team member so we can log your details.

Contact-free ways to order

You can use our click & collect platform, Smart Order, if you’d rather make your order entirely contact-free. This can be used for takeaway or dine in orders, and for immediate or future collection.

We have also introduced digital kiosks in some restaurants and provided sanitiser to wipe the screens between use.

You can also order LEON on Delivery.

Hand sanitising units in restaurant

Free-to-use hand sanitiser stations are available to use in all our restaurants.

Enhanced Cleaning

We are paying even more attention to keeping our restaurants clean and safe. Our team members are washing their hands every 15 minutes, applying hand sanitiser, and adhering to strict cleaning rotas.

Counter screens

We have introduced perspex screens at our tills.

Reduced team members numbers in the kitchen and at the counter

We have reduced the number of team members working in our kitchens to ensure they can work 2m apart.

New menu

Our menu has adapted so it can be safely prepared by fewer team members in our kitchens. It is slightly smaller but still contains our LEON favourites, as well as new dishes launching every few months.

Reusable cup usage

We are trialling solutions to reintroduce our reusable cup policy as soon as possible, allowing you to save 45p on the cost of your coffee and for us all to use less disposable packaging. To make sure that we minimise the risk to the teams and customers, we will accept only clean reusable cups. We will keep you updated on this.

Wellbeing checks

We are checking in with our team members before every shift to make sure they feel fit and well.

Face coverings

We are trialling solutions to reintroduce our reusable cup policy as soon as possible, allowing you to save 45p on the cost of your coffee and for us all to use less disposable packaging. To make sure that we minimise the risk to the teams and customers, we will accept only clean reusable cups. We will keep you updated on this.

Social distancing signage

Every restaurant has social distancing signage and floor markers to help guests navigate our new-look safety environment.

Training

All of our teams have been re-trained in the importance of safety and hygiene and we continue to train as new government advice is issued.

Non-essential equipment removed

We have removed all non-essential equipment from our restaurants to create more space.

Queuing management

We are managing queues in restaurants to maintain safe distancing.

Trays & Cutlery

To minimise contact we have temporarily removed trays from our restaurants and have moved our cutlery behind the tills. All orders are packaged in a LEON paper bag with cutlery and napkins inside.

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